Company Policy
Move Policy
If you remain under your current agreement or if you have been a customer for less than a year, you will be charged a $99 move fee.
If you have been a customer for at least a year and you sign a new agreement for your new residence, the moving fee will be waived.
You are responsible for removal of main control panel, any cameras, key fobs, and appliance modules. For upgraded equipment, a new/replacement panel or cameras, or additional points of protection, Additional charges will apply.
Refer Alarm Orders to the new home owner. You will receive referral credit.
 You are responsible for removal of main control panel, any cameras, key fobs, and appliance modules. For upgraded equipment, a new/replacement panel or cameras, or additional points of protection, Additional charges will apply.
Cancellation Policy
» Date
» Service Number
» Written note expressing desire to cancel
» Valid Signature
You can send us the form to, either:
 » Email, [email protected]
We do not charge the penalty when you cancel your agreement during Right of Rescission (ROR) period after the installation. If ROR is expired, you have to pay the outstanding balance in full, unless you transfer your account to alternative candidate who would takeover your agreement and amount. For special cases, such as death, move, and bankruptcy, please contact Alarm Orders representative. We value every customer and we value your circumstances as well. Unexpected things happen. We pay close attention to every case seriously and approach with logics. Before you call, be aware that you will need to go through your situation in detail and in time, fill in specific documentations. Also, know that, your explanation does not always lead to the results you expected, if it not rational and reasonable.
County Permit Requirement
Depending on the county you are residing at, you may need to register your permit for your alarm with your local authorities so that in case of emergency, the regional police can dispatch to your home.
Not having a registered permit may lead to the municipality to impose penalties in relation to false alarms caused by human errors or any other errors. For certain regions, in case the number of false alarm dispatch occurrences goes above the county limit within certain time period (ex. 12 months), your permit can be revoked or suspended and you will not be able to use the service or device that caused the false alarms due to mechanical malfunction.
If you have any questions regarding to this, please contact us or contact your local authority to receive more information regarding the permit requirements.
Referral
We greatly appreciate your loyalty and trust in our services. As an esteemed member of our community, we offer you the opportunity to extend the benefits of Alarm Orders to your friends, family, and acquaintances through our referral program.
Under the right circumstances, your referrals can earn you substantial rewards. Upon successfully referring a new customer to Alarm Orders, you will receive a generous $50 reward. This reward will be credited to your account after the referral’s service installation, serving as a token of our gratitude for your support and advocacy.
For details on how to participate and maximize your rewards through our Affiliate Referral Program, please refer to our Affiliate Program page.
Thank you for entrusting us with your security needs and for considering Alaramorders worthy of recommendation to others. We look forward to continuing to serve you and your community with excellence.
Military Policies
If you are a current or formal military personnel, you are eligible for the special benefits. When you are deployed to a place that is out of reach from Alarm Orders, you can terminate your agreement as long as you can provide proof of deployment overseas, proof of relocation to a military base, or proof of relocation to a non-serviceable area.
If you move your home, you will not have activation fee and installation charges and you can waive the $99 move fee.
If you receive a temporary assignment away from your permanent residence, you can defer payment up to 12 months.
